Are you someone who works in an industry that involves customer contact? Do you often have a conflict with someone? If either of these situations applies to you, you must learn how to defuse a troubling situation. You will learn how to handle confrontation.
You must never be the aggressor. You must always control your anger and not make any threats or commit violence or property damage.
It is crucial to not use language that can make you an attack victim or get you banned from places. Do not call anyone names or direct profanity or obscene gestures toward anyone.
It is incumbent on you to not let things go too far by continuing to argue. For example, if someone says you are wrong, it is okay to reply, “No, I am not.” If the other says you are wrong again, you would be better off saying you are not going to argue.
There is no shame in taking responsibility for your blunders. If you did something wrong, you should apologize and try to repair the damage.
It is important to focus on meeting others half way. You should try to compromise with the other, especially if he or she is upset.
If you have tried to work things out and the other person continues to rant, do not stick around. Walk away if you can.
You must be prepared if someone you are having a conflict with becomes combative. If he lunges at you, you should thrust your hands onto his chest and push him back. If he attacks again, you should kick him in the knee or shin.
If you are in a position of power, you should not engage in a power struggle with someone who will not settle down. If you are a teacher dealing with a student who becomes too disruptive and will not leave the room, you should call the office instead of trying to physically remove him. If you are a store employee dealing with a customer who is unruly and will not obey your order to leave, you should call the cops.
You should be careful how you approach someone you suspect of wrongdoing. You should discuss your concern without directly accusing her of the offense, especially if you do not have solid proof she did it.
If someone accuses you of something you did not do, you should stand your ground while appropriately defending yourself. You should calmly say you did not do what you are accused of while not flying off the handle.
It is vital to not provoke a mad person. You should not direct blame toward him, say anything that is likely to upset him further or return his verbal abuse. Always take the high road while making sure you do not stoop to anyone’s level.
Follow these steps to effectively handle a confrontation!
