A pharmacy is there for you when you are sick or when you are just picking up a medicine that you are routinely on. You many know your pharmacy like your family, or you could avoid them like that plague. What goes on in the minds of the employees behind the counter? Here are some things you pharmacy wants to tell you but won’t.
Don’t call us after you have done something
I can not even begin to count how many people to ask the pharmacist if something is ok after they do it. I took some Vicodin and Tylenol. Is that ok? Seriously, does very little good if you call after the fact.
We are always busy
We may look like we are just standing around staring at a computer screen, but we are always busy. You must read between the lines. The phone is ringing, prescriptions need to be filled, and insurance plans need to be called. Read between the lines.
We do not know your insurance plan
My pharmacy fills an average of 700 prescriptions a day. Of those there are probably a good 50-100 different insurance companies. It is impossible for us to keep track of your plan and the prices. We do not instantly know if something is covered, and what else might be covered. Do your own research.
Drop the phone
When you are at the pharmacy counter, whether it is to drop off or pick up put your phone down. This is your health we are discussing. If you would not be on the phone at the doctor’s office, then don’t do it at the pharmacy either.
Multiple pharmacies are a bad idea
It is true that you may get a cheaper deal at a different pharmacy, but use several different pharmacies is a bad health practice. It is very hard to tell you if something will interact with you medicine if we do not know all of your medicines. Stick to one pharmacy, you may pay a bit more but it is not worth risking your health.
Know the names of your medications
By giving your pharmacy the exact name of your medication you can better safe guard your health. The best thing to do is to at least know one name for your meds even if it is the brand or the genetic name, it really does not matter.
We are not a fast food place
When it comes to health care faster is not always better. We understand that when you are sick you don’t feel like waiting in line for a very long time, but if you rush us chances are better of a mistake being made. If the person before is having an issue with something please be patient. Everyone gets a chance for the same service.
We are health care workers too
I have never walked into a doctor’s office were I saw a patient screaming at their doctor about something that they knew was ‘right’. However, this scene is way too common at the pharmacy level. Please treat your pharmacy employees with the same respect that you treat your doctor.
We will not help you get your fix
We are well trained to see any type of ‘red’ flag that may come up to alert us that this patient may be misusing their medication. If we believe something is amiss, we will call the doctor.
We can not fix problems we don’t know about
Do not wait for a week to call us and tell us your medicine looks different, or you got shorted. Do not expect us to be able to track everything down to help you right away. Sometimes we may be able to help you but it would help if you called us right away.
Next time you are visiting your neighborhood pharmacy, please keep of these things in mind. There are always thoughts in every workers head that they wish they could tell you. However, a lot of us have been told that the ‘customer is always right.’