Most call centers’ callers dial randomly and probably don’t even know anything about you. At most: your name; at least: nothing. They have no power over who or when or where they are calling, and get just as annoyed as you do if they have to talk to someone who obviously doesn’t want to be taking this survey. So if, right off the bat, you know that you don’t want to be taking this survey, here are the things that most people do that don’t do squat. (Note, this works with surveys, not solicitors).
1. Not Answering your Phone or Letting the Answering Machine get it.
This is my parents strategy, and it doesn’t work. They still get tons of calls, they just don’t answer the phone. So the people keep calling, because to them a phone that doesn’t answer doesn’t get crossed off of the list. They will keep calling until they either are no longer on that study, which could take days, or until you answer the phone, which still might not do anything if your next strategy is….
2. Answering The Phone, and then Hanging Up.
Even if you say “Hello” and then hang up loudly so that the person knows that you were there and hung up, it won’t do anything. Do you know what a hang up could mean? Power outage, dropped the phone, pulled the cord out, someone else hung up the phone because you are being robbed and they don’t want you to call for help, a child hit the hang up button. And the survey will just assume that and call you back. I’m sure to your great confusion.
3. Telling Them that You are Busy.
This is the clincher, right? If you are too busy, then they might as well move on, right? Not necessarily. If you are too busy now, then you might not be tomorrow, and they will call you back later in hopes that you are no longer busy. And by the time they call you back, you will be angry, but this doesn’t mean that you will still be able to fix it by….
4. Saying Something Mean and Angry, Then Hanging Up.
Key word: Hung up. Keep in mind, some of these people who are calling you are very nice, but some are a little sadistic, and they will call you back, just to make you mad. So it’s not really worth it, especially since it is probably your fault that you are getting so many call backs.
But the one way that will work against surveyors is the simplest of all:
Tell Them That You aren’t Interested.
This is what you are trying to say anyway by not answering the phone or by hanging up, but you aren’t saying it to them why? These people aren’t solicitors, they aren’t selling anything and therefore it is not worth it to try and fight with you over taking a survey. Especially when it is easier, faster, and less annoying if they just move on. But they can’t really move on if you try everything but just telling them that you don’t want to take the survey. They stop calling you, and you can move on with your life.