Identify the Problem and Test Solutions
Confirm the Adobe Acrobat problem occurs due to interaction with Internet Explorer. Look for symptoms showing Internet errors including but not limited to a blank page in the browser, a broken Internet connection via a link, or a square box with a red X in it. Confirm installation of all necessary Internet browser plug-ins by reviewing the plug-in list within the browser software. If the Adobe Acrobat patch is missing, then go to Adobe’s website (see Reference 1), and download the necessary software fix.
Clean out the temporary memory by shutting down all running software and directing the computer to restart itself. Confirm the restart worked or, if not, use a cold start by turning off the computer and shutting off electricity to the computer for at least 15 seconds. Then restart the computer, and let the software load up again.
Clean out the browser from any old web page links and behavior. Go into the browser, and pull down the menu for “Tools.” Select the option to clean out history and temporary files. Click the “OK” button, and let the browser delete old cache and temporary data. Confirm the cleaning occurs properly by closing the browser and restarting the computer after the deletion has finished. Let the browser software load again, and test it to make sure it works properly again.
Fix the software by either reinstalling a default copy of Adobe Acrobat or downloading and installing a newer, better version. Go to Adobe’s website (see Resources), and download a clean copy of Adobe Acrobat. Install it over the old version; the install will delete old copies. Finish the installation process, and restart the computer to make sure it uses the new software code and not an old copy in the temporary flash memory of the computer. Confirm you have a correct update by reviewing Adobe’s website.
Repair Adobe Acrobat by directing the software to fix itself and revert back to the default settings. Insert the original installation CD/DVD into your computer. Go to the control menu from the “Start” menu, and choose the icon for Adobe Acrobat or Adobe Reader, whichever is on your computer. Confirm that you want to “Change/Remove” the software. Confirm the software updates itself on the next screen. Wait for the repair phase to finish. Restart the computer to make sure all the changes take effect.
Check out similar PDF-opening problems at tech forums on the Internet. Frequently, others have the same problem, and a specific fix has been identified already.
Avoid tinkering around with the Windows registry to fix an Internet Explorer or PDF problem. Unless you have professional expertise, dabbling with the registry files is a sure way to ruin your operating system quickly.