Inventory service companies like to complete their inventories as fast as possible in order to reduce expenses, such as labor. The APH system is used by RGIS in order to encourage employees to increase their inventory scanning speed. Employees that maintain a high APH are entitled to wage incentives, with possibility of team leader promotion.
How logical is assessing inventory auditors through an APH system? Are there intricacies that make it an unfair to just each individual employee?
RGIS APH system is unrealistic
The main irk I had with the RGIS APH system was how there was no consideration in adjusting it in accordance to the items being scanned. Inventory auditors were pushed to obtain a minimum of 800 APH throughout the day. This means that employees were required to correctly scan and verify 800 pieces of merchandise each hour. Ideally, RGIS wanted to see inventory auditors achieve a 1,200 APH. Inventory auditors who achieved a higher APH were considered front runners for raises during evaluations.
This is certainly obtainable if you are working on a prepped clothing rack, especially if the UPC tags are located on the same side. All you need to do is scan each item and slide it down quickly.
Unfortunately, not everything is prepped like clothing racks. Some items require using a ladder. Other items are stashed in bins or shelves that need to be emptied before being individually scanned. There may even be items that have hidden inventories inside of them, such as rugs and towels. Is it reasonable to suggest that you can maintain the same APH scanning these items in comparison to items on the clothing racks?
Without inaccuracies or batching, nope. As an inventory auditor, you’re at the luck of your supervisor putting you in favorable situations. Using an APH system to rate your employees is unreliable because it doesn’t take into account factors such as age, working fifteen hours on your previous shift, or that each section of inventory has a different rate of difficulty.
RGIS APH system leads to more errors
Being an inventory auditor requires intense focus because you need to watch the green light on your laser to make sure all the items have scanned correctly. Occasionally, the laser malfunctions. This can lead you to either miss the merchandise or double scan it. One unnoticed malfunction from your laser can lead to your inventory count being off by one. With everyone else’s devices beeping, a lack of focus can make you misinterpret your terminal scanning items when it didn’t.
With the APH system, employees are concentrating on completing assignments quickly so they can increase their chance at an increased pay rate. The incentives of the APH system for the employee work against the customer because of the potential for more miscounts from hurried employees.
Another reason why employees are error prone with the APH system is because of the shifts required from employees. An example of this would be my first two days with RGIS. I worked nearly 12 ½ hours on my first day. By the time I got home, I had to awake in 5 hours for a shift that went from 2:15 A.M. to 3:45 P.M. These types of shifts are not uncommon at RGIS, and it can cause reduced performance. An employee lacking rest trying to accumulate 1,200 APH can lead to more miscounts, especially if the employee is older or not accustomed to working these stints.
Does the APH system need modified?
There are too many variables that affect how fast an inventory auditor can go while being accurate. Is the store prepped? Which sections are your inventory auditors working? Are they rested? Are they younger and in better shape? Are they more experienced? Are the lasers working properly? How many skew checks does one inventory auditor need in comparison to another? Did someone move one of the items from your section to another while you were scanning and it disrupt your entire verification count?
You need a great focus, resistance from fatigue, and dismiss doing a verification count while being accurate in order to achieve your best APH results. A little luck with favorable sections that are prepped and not walled areas always helps.