Here’s the situation:
You have limited resources, your job search has stalled, and your ability to market yourself suffers due to lack of motivation, innovation, and results. When you evaluate your next step, second gear seems to be a far off impossibility. Inevitably, you ask: What is the cause of the sudden onset of job seeker malaise? More importantly, how do I extricate myself??
The components of a job search are infinitely diverse and difficult to maintain. With this realization, the next step any prepared job seeker should take is to completely re-evaluate his/her communication methods.The inevitable question posed by many a candidate is the subconscious query as to whether or not the message of ‘ fit-for-this-position’ has efficiently reached the prospective employer. Has he or she seen the true beauty of your presentation (smirk)? Beautiful or not, the presentation should not be blocked or bogged down due to ineffective phone skills.
Currently, telephone communication is a staple of American life. We use telephonic communication to convey, receive, and accumulate information regarding the goings on, the ins and outs and the miscellaneous of our everyday lives. Unfortunately, when it comes to effective correspondence with employers and business related entities, our efforts routinely fall well short.
The correct this dilemma, we will discuss the components of effective phone communication. the basic principles of positive phone communication for job search purposes are as follows:
To proceed, we will evaluate each principle and relate it to your job search.
The first and foremost attribute the job seeker should look to define.
The telephone demeanor is the first personality detail captured by the psyche of the prospective employer’s phone representative. Basically, old adage applies: the way you speak, speaks volumes.
The preparatory questions when evaluating demeanor:
What emotion do I engender in the person on the other end of the line?
What is the major emotion running through me prior to making the call?
Where is my ability to accept negative feedback, or a plain old NO for an answer?
How is the tone of my voice?
When answering these questions, the applicant has moved him or herself closer to proper preparation for telephone communication.
This principle deals with the overall detail that you would like to deliver to the employer. When calling prospective employers, it entails why you made the call in the first place.
The message should be clear and to the point. No portion of telephonic communication is more vital than the efficient delivery of the meat of the message. Your ability to traverse the negative responses, the obstacles, the motivational issues, and stress of the job search will rely heavily on your ability to clearly communicate your message.
The negative manifestations present when a message is not delivered clearly are many. Some may include:
Quick decision making on the part of the employer: No job offer.
The need to communicate the same material over and over.
The inability to elicit proper feedback, which leads to planning issues, or lack thereof.
Stress, wonder, and worry. All of which could easily be avoided with the proper practice, preparation, and balance.
Good communication of the message is narrowly and broadly, the most important aspect of your job search. Mark it wisely.
This section deals with your ability to mine valuable data from each conversation. The purpose of telephonic communication for job seekers is not only to convey an idea, but to gain valuable information to be used in future communication. The capture portion of phone communication begins with recording the information received.
Pen and paper
Electronic (cell phone, pocket organizer, computer)
Whatever means at your disposal
Each method should be done in a clear and concise manner. The information gathered should also be organized to match the time/date, schedule, and other specifics of your job search. Organizational materiel should be easy to read, access, and protect. The best way to record information is the way you are most comfortable with. If carrying handheld book-style organizers is better for you, then do it.
Protect the information in the most secure manner possible. Each bit of info is as valuable as the employment that you seek.
The follow up is the bread and butter of telephone communication. Sales professionals understand this to be the most important aspect of their skill set.
No telephone conversation should be entered into without taking thought for the follow-up. The time period between initial call and follow-up allows the applicant the opportunity to prepare to ask for the job.
The information or data captured in the mean time can be deployed to give weight to the prospective employee’s job application. Each opportunity to follow-up should be seen as a road to accomplishment and treated as such.
A few questions for the effective follow up:
Is the employer receptive to my initiative?
Is the follow up with key personnel? Decision makers?
Have I gathered enough information to close the deal?
Have I developed a strategy to get to YES?
When these answers are attained, then the job seeker may very well have accomplished his or her goal.
To underestimate the value of the follow up, may doom the applicant’s job search and render all effort and time spent ineffective
The Job search process is hinged on your ability to communicate. The telephone is the point of difference in this process.
An effective communicator is confident, prepared, and ready for any contingency in the job hunt. The successful applicant utilizes telephone communication as an ally in negotiating the ever changing employment landscape.
Prepare well and good luck on your job hunt