A parent’s job is hard enough these days, but imagine having to decide if you’re going to need to work or not, and on top of that, who will care for your child while you do? One popular choice is daycare, and there are a great many good and decent daycares out there. Even so, you may run into situations where there is a concern or complaint you need to raise to your child’s caretakers. Here are some tips on how to handle your concerns and complaints with efficiency and sensitivity.
1. Call the site director
If you have a complaint or concern, your first source of action should probably be the director. Not only are they used to hearing about issues, but they’re also well-equipped to do something about it. If it’s a minor issue (your child has lost their lovey or there’s an article of clothing missing), give her a quick call to ask about your issue. Or, if you feel like it’s a bigger problem at hand, visit her in her office (a good director will always have an open-door policy for parents). The director should be able to offer you a solution, or at least offer to get a better grasp on the situation and get back to you as soon as she can solve it.
2. Speak to your child’s teacher(s)
Often, when you’re bringing your child to a daycare, you get to really know your child’s teacher(s) and hopefully develop a good relationship with them. Take advantage of that and bring up any concerns to a teacher you trust. Be willing to really listen to what he or she has to say, because their perspective on things may help you better understand what’s going on.
3. Remain calm
No matter what the situation, if it involves your child, it’s top priority. But no problem is solved when a parent goes in with guns blazing. Be sure to stay calm and be ready to listen to the other side of the story. Sometimes when parents see one side of the situation, they don’t realize there’s a whole other side that may have led them to this point. Take the time to remember that these people who are working with your child are probably doing so because they love children, and they’re probably willing to help you take better care of your children if you are just willing to ask nicely.
4. Be ready for compromise
One situation I ran into personally was that my daughter wasn’t getting enough snack food in the afternoon to sustain her until dinner time. I spoke to the director and learned that the snacks I had left in my daughter’s cubby were being overlooked, because the teachers were so used to looking the children’s lunch packs (which are usually stored in the refrigerator) for any food during the snack times. Instead of asking the teachers to look in my daughter’s cubby, I decided to change my behavior and pack a couple of extra snacks in her lunch pack. It wasn’t that much more trouble, and now I knew for a fact it wasn’t being overlooked.
Daycare can be a wonderful place for your child to learn and socialize, and as a parent, you should have peace of mind while your child is there. Knowing how to handle an issue without letting it get out of hand will definitely help that peace of mind.
