Purchasing a magicJack™ will eliminate the dreaded monthly home phone bill, which will mean more money in your pocket. Once you have bought a magicJack and registered your device, you will receive free local and long distance calls within the United States and Canada, until it is time to renew it again the following year. You will also receive free voicemail, caller ID, directory assistance and more. However, what should you do if something goes wrong? How can you access magicJack™ customer service support?
Phone Support
Unfortunately, if you have a technical issue with your magicJack™, there is no live customer service support number that you can call to discuss the problem. The only number available is for payment issues and that is 281-404-1551. For all other queries, you will need to go to http://www.magicjack.com/6/index.asp for more information.
Login to magicJack™
If you have not been able to resolve your technical problems with your magicJack™ after reading the FAQ page or by troubleshooting, you can make use of live chat, where you will have direct access to a live magicJack customer service agent. Login to your magicJack™ account by clicking on the bottom left hand side of the magicJack™ screen where it says https://web07.magicjack.com/my/login.html.
When you get to this page, you will be asked to key in your login information, including your username and password and then click on my.magicJack. This is the page to go to if you want to renew your magicJack™. You should also use this information to make sure you have the correct login information to share with a live agent.
Live Chat
Click on this link http://www.magicjack.com/techchat/ to start a live chat. Be sure to have all of your login information to hand such as your password and when you purchased your magicJack™. You will also be asked to verify our magicJack™ phone number, and other information such as your address. A magicJack™ customer service support agent will be able to advise you on specific issues such as the renewal procedure, accessing voicemail, how to make international calls using your magicJack™ and more.
Using magicJack™ will save you a lot of money on monthly phone bills and will also allow you to access a lot of useful free services. If you are having technical problems, you should login and start a live chat with a magicJack™ customer service support agent who will be able to help you resolve your issues.
Source:
magicJack™
http://www.magicjack.com/6/index.asp
