All week long I have been having issues with my Optonline webmail. I pay $40.00 a month, for Optonline, and usually it works rather well. I have had issues with them in the past, but for a good long run the service went on without a hitch.
As a consumer I never really think about the Internet, however once it goes haywire it becomes my greatest nuisance.
So here I am having issues all week long, with my network, not just my email. My network keeps popping out, freezing, pausing, and it kept messing with my TIVO, which really bothered me, because a down server not only messes with your email, apparently it screws everything up.
At any rate, I could live with that for now. I figured it was an issue with my modem, or maybe I needed a new router?
I was about to go out and buy a new router thinking it would fix the issue… thank GOD I didn’t, because I’m pretty sure Opt would not have given me a refund on my wasteful purchase.
Anyhow, today my Internet seems to be working…for now. However I cannot for the life of me get into my email account, which is costing me money. Normally Opts email service would forward all my messages to my phone, now I am getting none, which means I am missing out on job opportunities that I get through my emails on a daily constant… so I am losing money, and to top it off, what really, really pisses me off is how Opt does not alert their customers of the outage, it becomes our (the paying customers) responsibility to track THEM down and find out what the hell is going on.
So dear OPT-GODS… Next time the goddamn service goes down, maybe a frikkin flashing banner on the homepage to ALERT your paying customers of the issues would be nice. I cant imagine how many people are home right now ripping out their hair thinking they have network issues, when in reality, its just Opt. So thank you for not alerting me, for making me waste my time google searching what the heck is going on with Opt, and for having me think I needed to go out and buy a new router. Yup… thanks.
So to all you poor souls out there wondering what is going on, maybe write Opt a letter and let them know that next time service is down, to shoot you a message… or hey… call you, so you don’t waste your time thinking that its something on your end. That’s just poor business to leave customers in the dark like that, and seriously that’s not how business should be done.
So far the technical difficulties have effected my Internet for nearly a week now, and today, July 16th 2010, I have no access to my email at all.