Knowing how to write a resume for yourself is very important. Your resume is your first entrée into the job experience so your resume should highlight the points and skill sets you possess that make you a shoe-in for the job. You need to be comprehensive when you are trying to write customer service resumes but you also need to be specific. Customer service is so broad; being an overnight telephone operator for a script-reading, mega-corporation and working in a hospice are both “customer service” style jobs but both require a great deal different skill sets. For that reason it’s important to know how to write an effective customer service resume.
Customer Service Resume Basics: Past Experience: While this is sort of a necessity for any resume, making sure you’ve got your information correct for your past experiences is vital in the customer service resume experience. Many of these companies are interrelated and not always in the most obvious ways. Many folks are aware that Bath & Body Works and Victoria’s Secret are owned by the same company; The Limited – their stores often have breezeways which lead into each other. But White Barn Candle, CO Bigelow, and Henri Bendel are also owned by The Limited which means that if you have worked for one of these other stores and left on a bad not in the past, the hiring store will know about it. Even if they don’t know when you come in for an interview, once The Limited does a background check on you, they’ll find out. It stinks to start a job, get yourself all worked up to begin, and then find out that something from your past is coming back to bite you.
Customer Service Resume Basics: Education: This is a spot on your customer service resume where you can highlight your education which may make you stand out in a world of sameness. For example, if you went to a state school and majored in communications; that might not seem like it’s got that much to brag about. However if you were a cum laude graduate and you took an accelerated amount of courses in debate or management, these may be things you’d like to highlight so that the interviewer can test your skills.
Customer Service Resume Basics: Special Skills: Just like your education is important, if you have special skills which sets you apart from other applicants you should highlight that. If you’re applying for a customer service job and you’ve had experience in public speaking, that’s something that might not find its way into your education or job history but something that the interviewer can use to set you apart from other applicants.
Customer Service Resume Basics: Availability/Location: The bottom line with customer service jobs is they want you to show up and they want you to be available. While your availability may make it into your cover letter, if you live nearby the location you’ll be working at and if you’re available for all shifts or able to be on call, that’s good for the interviewer to know.
Customer Service Resume Basics: References: Keeping your references current is a good idea. If you’re looking for customer service job magic and you’ve had relevant experience, you should have people who can speak about this on your customer service resume. It’s a good idea to check up on these references if it’s been a while since you’ve worked with these people. keeping your effervescent personality fresh in the minds of your old co-workers will always allow them to speak well of you no matter how long it’s been since you’ve been in their employ.
It’s important to keep your resume as up to date as possible. Customer service jobs can be maddeningly the same, but customer service jobs can also be your way in to a great company. Starting out on the ground floor can help you bridge to a much larger career move in the future.
My Resume (from 2006) goes all the way back to the early 1990’s. But I kept up with all my contacts, my referneces were all current, and my special skills and “also…” catergory gives a pretty good picture of who I was then:
WORK HISTORY (older contact info available upon request)
4/06 – Assistant Business Rep Screen Actors Guild
contact: Jane Doe (XXX-XXX-XXXX)
5/05 – 2/06 Front Desk/Night Audit Holiday Inn
Jim Doe-front desk manager (XXX-XXX-XXXX)
12/01- FOH Staff Jujamcyn Theatre
Jane Doe – house mgr (IATSE Local 306)
1/01-12/01 Barista; Assistant Mgr Starbucks Coffee
Jane Doe, manager
10/00-2/02 Sales; Stock Illuminations Candle
Jim Doe, manager
11/98-9/99 Asst Manager The Wall
Jane Doe, manager
6/94-9/98 Fountain; Waiter Friendlys Ice Cream
Jim Doe, manager
12/93-12/00 Mascot, DJ Berkshire Broadcasting
Jim Doe, owner
Jane Doe- Jujamcyn Theatres XXX-XXX-XXXX
Jane Doe – Actress XXX-XXX-XXXX
Jim Doe – Berkshire Broadcasting XXX-XXX-XXXX
Jim Doe – friend XXX-XXX-XXXX
6/06 Hunter College – English Education Major
9/98 Western Conn State Univ – Theatre Major
6/97 Danbury High School – General Studies
8/02 Venue Director 2002 NYC Fringe Theatre Fest
12/02 Gotham Writers Workshop – Playwrighting II
10/01 Ensemble Studio Theatre – Playwrighting
8/01 Participant 2001 Edinburgh Festival Scotland
Founder of “InTouch Theatre Productions” – 8/04
— Playwright and Director Off Off B’way
IATSE Local 306 Union Member – 1/02
TCG Dramatists Guild Associate Member as of 5/02
Certified NYC Fire Guard as of 7/02